Job Title: Organization and Staff Development Manager
Employer: Umeme Limited
Duty Station: Kampala, Uganda
Application Deadline: 30th Sept 2013
Duties and Responsibilities:
• Design and Maintenance of dynamic organisation to deliver the CTO business plan
• Development of CTO Manpower Plan
• Creation and Maintenance of CTO people database for business use to include Trainings and SOR authorization
• Acquisition of staff for the organisation
• People development including competences and skills needs delivery
• Training school management
• Staff Budget development and management
• Contribute to CTO strategies and plans
Qualifications, Skills and Experience:
• The candidate should hold a university Degree with 7 (seven) years experience in experience in people management.
• Good working knowledge of Engineering services and especially the categories of skills required.
• Knowledge of engineering and technical people resource market and IT skills.
• Possess a capacity to translate business needs into appropriate organisation designs and structures.
• Tenacious and determined in delivery of development programmes with ability to objectively select the right people for Engineering services
How to Apply:
All interested candidates should send their applications clearly detailing your suitability for the position in terms of required qualifications and experience to recruit.hr@umeme.co.ug .
NB: Please DO NOT send CVs. Please indicate the job you are applying for in the subject line.
Showing posts with label Business Development Jobs. Show all posts
Showing posts with label Business Development Jobs. Show all posts
Tuesday, September 24, 2013
Thursday, September 19, 2013
Talent Development Officer at Centenary Bank
Job Title: Talent Development Officer
Employer: Centenary Bank
Duty Station: Kampala, Uganda
Application Deadline: 25th Sept 2013
The Role:
To support the development of e-learning solutions for the Bank, manage and implement the delivery of virtual classroom, e-learning courses and programs to all bank staff.
Responsibilities:
• Identify, analyze and compile training and development needs of Bank employees using the Human Resource Management Information System (HRMIS) in line with the business plan.
• Conduct activities to facilitate the development of identified talent pools to support succession planning in consonance with the business plan.
• Source, and design training programmes and modules for the e-learning system in partnership with line management, subject matter experts, and service providers in line with the Human Capital Development strategy and Bank policy.
• Plan, monitor and implement e-learning solutions for Bank staff including generic, adaptive and customized courses in line with the Human Capital Development strategy.
• Support the development of Information Technology Library (ITL) learning solutions, webcasts and gamifacations for staff learning and development in line with the Human Capital Development strategy and IT policy.
• Manage and implement the logistic delivery of virtual class room, e-learning courses and programmes to staff across the Bank network in line with Human Capital Development strategy and IT policy.
• Evaluate e-learning and development programmes and maintain training records in line with training and development policy and procedures.
• Periodically monitor, evaluate and follow up on the integrity of HRMIS and e-learning system information and submit periodic reports on status of the systems.
• Promote increased utilization and enrolment to e-learning programmes.
Skills and Qualifications:
• Honours degree in Human Resource Management or Social Sciences.
• IT Certification
• Experience of training or developing others in a large organization or Banking environment.
• Have a thorough and contemporary understanding of e-leaming.
• Have a thorough grasp of instructional design practice relating to technology-based learning.
• Experience of working on own initiative, with a proactive approach in an e-learning environment.
• Experience in evaluation of e-learning programmes and report writing skills.
• Computing and technology application skills.
• Substantial experience in a Virtual Learning Environment.
• Strong organizational and time management skills.
• Exceptional interpersonal skills including ability to persuade colleagues to use new technology.
• Ability to work effectively with staff at all levels (managers, consultants, administrative colleagues and technical colleagues).
• Outstanding written and oral communication skills, with a high level of accuracy and attention to detail.
• Adaptable and flexible in tasks undertaken, with the ability to learn new skills quickly.
• Ability to work effectively in teams.
• Good leadership and persuasion skills.
How to apply:
All interested persons who fully meet the above specifications are invited to apply. Download the application for employment form from www.centenarybank.co.ug, fill it in and enclose a detailed CV, certified copies of all academic transcripts, certificates and testimonials, indicating daytime telephone contact, postal and email address, of both applicant and three competent referees to:
General Manager Human Resources
Centenary Bank
P.O. Box 1892,
Kampala.
Employer: Centenary Bank
Duty Station: Kampala, Uganda
Application Deadline: 25th Sept 2013
The Role:
To support the development of e-learning solutions for the Bank, manage and implement the delivery of virtual classroom, e-learning courses and programs to all bank staff.
Responsibilities:
• Identify, analyze and compile training and development needs of Bank employees using the Human Resource Management Information System (HRMIS) in line with the business plan.
• Conduct activities to facilitate the development of identified talent pools to support succession planning in consonance with the business plan.
• Source, and design training programmes and modules for the e-learning system in partnership with line management, subject matter experts, and service providers in line with the Human Capital Development strategy and Bank policy.
• Plan, monitor and implement e-learning solutions for Bank staff including generic, adaptive and customized courses in line with the Human Capital Development strategy.
• Support the development of Information Technology Library (ITL) learning solutions, webcasts and gamifacations for staff learning and development in line with the Human Capital Development strategy and IT policy.
• Manage and implement the logistic delivery of virtual class room, e-learning courses and programmes to staff across the Bank network in line with Human Capital Development strategy and IT policy.
• Evaluate e-learning and development programmes and maintain training records in line with training and development policy and procedures.
• Periodically monitor, evaluate and follow up on the integrity of HRMIS and e-learning system information and submit periodic reports on status of the systems.
• Promote increased utilization and enrolment to e-learning programmes.
Skills and Qualifications:
• Honours degree in Human Resource Management or Social Sciences.
• IT Certification
• Experience of training or developing others in a large organization or Banking environment.
• Have a thorough and contemporary understanding of e-leaming.
• Have a thorough grasp of instructional design practice relating to technology-based learning.
• Experience of working on own initiative, with a proactive approach in an e-learning environment.
• Experience in evaluation of e-learning programmes and report writing skills.
• Computing and technology application skills.
• Substantial experience in a Virtual Learning Environment.
• Strong organizational and time management skills.
• Exceptional interpersonal skills including ability to persuade colleagues to use new technology.
• Ability to work effectively with staff at all levels (managers, consultants, administrative colleagues and technical colleagues).
• Outstanding written and oral communication skills, with a high level of accuracy and attention to detail.
• Adaptable and flexible in tasks undertaken, with the ability to learn new skills quickly.
• Ability to work effectively in teams.
• Good leadership and persuasion skills.
How to apply:
All interested persons who fully meet the above specifications are invited to apply. Download the application for employment form from www.centenarybank.co.ug, fill it in and enclose a detailed CV, certified copies of all academic transcripts, certificates and testimonials, indicating daytime telephone contact, postal and email address, of both applicant and three competent referees to:
General Manager Human Resources
Centenary Bank
P.O. Box 1892,
Kampala.
Manager Planning and Organizational Development at Centenary Bank
Job Title: Manager Planning and Organizational Development
Employer: Centenary Bank
Duty Station: Kampala, Uganda
Application Deadline: 25th Sept 2013
Responsibilities:
• Co-ordinate, develop and implement the annual bank manpower plans and staff budget in line with the approved business plan and strategy.
• Periodically review and coordinate the adjustment of business unit staffing for branches and divisions and align it to manpower plans and productivity benchmarks in line with the business plans and strategy.
• Coordinate the implementation of periodic skills audits and generate analytical reports for management decision making in line with HR policy, HR business plan, corporate strategy and objectives.
• Review, coordinate and implement workforce succession planning and talent identification strategies to support the delivery of strategic business objectives through addressing current and future competence requirements of the bank
• In liaison with line management review and identify opportunities for organizational capability improvement and development through review of organizational structures, streamlining of business processes and adaptation/development of new technologies in line with the strategic plan and set annual targets.
• Provide specialist support to line management in the implementation of change/OD initiatives, plan and interventions, including change communication, implementation, adaption and evaluation in line with the corporate strategy.
• Review and document approved macro and micro structures for all operational units in the Bank as a means of communicating, reporting relationships, defining jobs and projecting the growth strategies of the Bank in line with the bank staffing plan.
• In liaison with Service Delivery unit, coordinate and follow up implementation of Disciplinary Committee related decisions.
Qualifications
• Honors degree in Human Resource Management with a bias in planning and organization or Social Sciences with Human Resource Management as one of the options.
• Master's degree in relevant field.
• CIPD qualification or equivalent an added advantage.
• Computer literacy and statistical competence are a must.
Knowledge & Experience:
• A conceptual and strategic thinker with the proven capability to help shape initiatives and deliver desired outcomes.
• At least eight years experience as a HR generalist, with experience in Organizational Development.
• Demonstrated change management and project management skills
• Demonstrated experience in the development and delivery of OD programmes including leadership, engagement, culture, mentoring, performance and capability frameworks etc. Excellent interpersonal and stakeholder management skills, with the ability to build relationships and influence at the senior/executive level.
• Proven ability to develop, streamline, improve and implement systems and processes across a diverse and geographically disperse workforce. Skills
• Critical Thinking Skills.
• Organizational Change.
• Organize and presents ideas.
• Experience in the design and facilitation of workshops and focus groups.
• Strong oral and written communication skills.
How to apply:
All interested persons who fully meet the above specifications are invited to apply. Download the application for employment form from www.centenarybank.co.ug, fill it in and enclose a detailed CV, certified copies of all academic transcripts, certificates and testimonials, indicating daytime telephone contact, postal and email address, of both applicant and three competent referees to:
General Manager Human Resources
Centenary Bank
P.O. Box 1892,
Kampala.
Employer: Centenary Bank
Duty Station: Kampala, Uganda
Application Deadline: 25th Sept 2013
Responsibilities:
• Co-ordinate, develop and implement the annual bank manpower plans and staff budget in line with the approved business plan and strategy.
• Periodically review and coordinate the adjustment of business unit staffing for branches and divisions and align it to manpower plans and productivity benchmarks in line with the business plans and strategy.
• Coordinate the implementation of periodic skills audits and generate analytical reports for management decision making in line with HR policy, HR business plan, corporate strategy and objectives.
• Review, coordinate and implement workforce succession planning and talent identification strategies to support the delivery of strategic business objectives through addressing current and future competence requirements of the bank
• In liaison with line management review and identify opportunities for organizational capability improvement and development through review of organizational structures, streamlining of business processes and adaptation/development of new technologies in line with the strategic plan and set annual targets.
• Provide specialist support to line management in the implementation of change/OD initiatives, plan and interventions, including change communication, implementation, adaption and evaluation in line with the corporate strategy.
• Review and document approved macro and micro structures for all operational units in the Bank as a means of communicating, reporting relationships, defining jobs and projecting the growth strategies of the Bank in line with the bank staffing plan.
• In liaison with Service Delivery unit, coordinate and follow up implementation of Disciplinary Committee related decisions.
Qualifications
• Honors degree in Human Resource Management with a bias in planning and organization or Social Sciences with Human Resource Management as one of the options.
• Master's degree in relevant field.
• CIPD qualification or equivalent an added advantage.
• Computer literacy and statistical competence are a must.
Knowledge & Experience:
• A conceptual and strategic thinker with the proven capability to help shape initiatives and deliver desired outcomes.
• At least eight years experience as a HR generalist, with experience in Organizational Development.
• Demonstrated change management and project management skills
• Demonstrated experience in the development and delivery of OD programmes including leadership, engagement, culture, mentoring, performance and capability frameworks etc. Excellent interpersonal and stakeholder management skills, with the ability to build relationships and influence at the senior/executive level.
• Proven ability to develop, streamline, improve and implement systems and processes across a diverse and geographically disperse workforce. Skills
• Critical Thinking Skills.
• Organizational Change.
• Organize and presents ideas.
• Experience in the design and facilitation of workshops and focus groups.
• Strong oral and written communication skills.
How to apply:
All interested persons who fully meet the above specifications are invited to apply. Download the application for employment form from www.centenarybank.co.ug, fill it in and enclose a detailed CV, certified copies of all academic transcripts, certificates and testimonials, indicating daytime telephone contact, postal and email address, of both applicant and three competent referees to:
General Manager Human Resources
Centenary Bank
P.O. Box 1892,
Kampala.
Monday, September 16, 2013
Business Development Manager at ITC Company
Job Title: Business Development Manager
Employer: ITC Company
Duty Station: Kampala, Uganda
Application Deadline: 27th Sept 2013
Duties and Responsibilities:
The Manager Business Development will be responsible for guiding the overall marketing strategy for the Company including:-
• Ensuring the growth of the business in tandem with agreed targets.
• Spearheading policies for attraction new clients.
• Designing strategies for client retention.
• Ensuring quality improvements in service provision and delivery.
• Conducting market research and recommending to Management appropriate intervention measures.
• Spearheading the soliciting, design and implementation of the sales and marketing plans.
• Coordinating sales promotions.
• Coordinating and supporting the implementation of projects in the Company to ensure value for money and compliance with relevant regulations and protocols.
• Coordinating and leading the department including:
• Taking responsibility for the overall performance of the department.
• Supervising staff of the department.
• Representing the department in Company meetings and other fora.
• Drawing the budget and work plans of the department.
• Providing guidance and support to contracts management.
• Providing support to business related procurements.
• Coordinating business growth and expansion projects.
• Supervising Staff engaged by the Company to execute business development related tasks.
Managing the Department business including:
• Ensuring that the department achieves its goals and financial targets.
• Scanning the local and external environment for business opportunities and conducting market surveys to determine business trends.
• Net working with other organizations to enable the Company to develop strong institutional partnership in the consultancy field.
• Setting performance standards for all staff engaged in business expansion programs, and establishing procedures and strategies for undertaking new business.
• Managing or coordinating business projects undertaken by the Company.
• Mentoring staff and promoting their skills development.
• Writing quality reports.
• Performing other duties as may become necessary for the smooth running of the Department or Company as a whole.
Key Results Areas:
• Managing business growth and marketing strategy.
• Designating new strategies for client recruitment and retention.
• Managing the Departmental budget.
• Preparing reports on Marketing and Business Research and surveys carried out.
• Establishing communication channels with customers and attracting new business.
Qualifications, Skills and Experience:
• The candidate should possess a Bachelor in Commerce or Economics (Hons) and Master’s Degree in Business Administration (marketing/PPM) from a recognized University/ Institution.
• Relevant professional qualifications will have an added advantage
• The applicant should have ten (10) post qualification hands on experience gained in Public Sector five (5) of which should be at senior level.
• Five years’ experience in managing projects, procurements and consultancy contracts in a Public Sector.
How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses
Please visit web link below and click Apply now if convinced you have the job requirements
Website
Employer: ITC Company
Duty Station: Kampala, Uganda
Application Deadline: 27th Sept 2013
Duties and Responsibilities:
The Manager Business Development will be responsible for guiding the overall marketing strategy for the Company including:-
• Ensuring the growth of the business in tandem with agreed targets.
• Spearheading policies for attraction new clients.
• Designing strategies for client retention.
• Ensuring quality improvements in service provision and delivery.
• Conducting market research and recommending to Management appropriate intervention measures.
• Spearheading the soliciting, design and implementation of the sales and marketing plans.
• Coordinating sales promotions.
• Coordinating and supporting the implementation of projects in the Company to ensure value for money and compliance with relevant regulations and protocols.
• Coordinating and leading the department including:
• Taking responsibility for the overall performance of the department.
• Supervising staff of the department.
• Representing the department in Company meetings and other fora.
• Drawing the budget and work plans of the department.
• Providing guidance and support to contracts management.
• Providing support to business related procurements.
• Coordinating business growth and expansion projects.
• Supervising Staff engaged by the Company to execute business development related tasks.
Managing the Department business including:
• Ensuring that the department achieves its goals and financial targets.
• Scanning the local and external environment for business opportunities and conducting market surveys to determine business trends.
• Net working with other organizations to enable the Company to develop strong institutional partnership in the consultancy field.
• Setting performance standards for all staff engaged in business expansion programs, and establishing procedures and strategies for undertaking new business.
• Managing or coordinating business projects undertaken by the Company.
• Mentoring staff and promoting their skills development.
• Writing quality reports.
• Performing other duties as may become necessary for the smooth running of the Department or Company as a whole.
Key Results Areas:
• Managing business growth and marketing strategy.
• Designating new strategies for client recruitment and retention.
• Managing the Departmental budget.
• Preparing reports on Marketing and Business Research and surveys carried out.
• Establishing communication channels with customers and attracting new business.
Qualifications, Skills and Experience:
• The candidate should possess a Bachelor in Commerce or Economics (Hons) and Master’s Degree in Business Administration (marketing/PPM) from a recognized University/ Institution.
• Relevant professional qualifications will have an added advantage
• The applicant should have ten (10) post qualification hands on experience gained in Public Sector five (5) of which should be at senior level.
• Five years’ experience in managing projects, procurements and consultancy contracts in a Public Sector.
How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses
Please visit web link below and click Apply now if convinced you have the job requirements
Website
Monday, September 2, 2013
Program Coordinator at Basic Needs Foundation Uganda
Job Title: Program Coordinator
Employer: Basic Needs Foundation Uganda
Duty Station: Kampala, Uganda
Application Deadline: 20th Sept 2013
Job Description:
Basic Needs Foundation Uganda is a Ugandan Non Governmental Organization that works to bring about lasting change in the lives of people with mental health problems .
Qualifications
• A Master’s Degree in Development or business studies
• A minimum of 7 years work experience in an NGO.
• Experience with Development Finance and managing grants in social development.
• High skills in the use of project management techniques and tools including risk management .
• Knowledge and experience in dealing with local Government Institutions.
Competencies
• Leading and supervising
• Planning and Organizing .
• Relating and Networking .
• Entrepreneurial and commercial Thinking,
• Writing and Reporting .
How to apply
Please send your application letter and CV to: alexmukiibi@gmail.com
Employer: Basic Needs Foundation Uganda
Duty Station: Kampala, Uganda
Application Deadline: 20th Sept 2013
Job Description:
Basic Needs Foundation Uganda is a Ugandan Non Governmental Organization that works to bring about lasting change in the lives of people with mental health problems .
Qualifications
• A Master’s Degree in Development or business studies
• A minimum of 7 years work experience in an NGO.
• Experience with Development Finance and managing grants in social development.
• High skills in the use of project management techniques and tools including risk management .
• Knowledge and experience in dealing with local Government Institutions.
Competencies
• Leading and supervising
• Planning and Organizing .
• Relating and Networking .
• Entrepreneurial and commercial Thinking,
• Writing and Reporting .
How to apply
Please send your application letter and CV to: alexmukiibi@gmail.com
Sunday, September 1, 2013
Gender Officer at Busitema University
Job Title: Gender Officer
Employer: Busitema University
Duty Station: Tororo, Uganda
Application Deadline: 1st Oct 2013
Job Description:
Busitema University is recruiting qualified candidates to fill the vacant position of Gender Officer
Roles:
• To coordinate the University’s wide gender mainstreaming activities and provide administrative support to the gender unit.
Qualifications and Experiences:
• Masters Degree in any of the following ; Gender Studies, Sociology , Development Studies or Psychology from a recognized institution .
• A postgraduate qualifications in Project Planning and Management or its equivalent will be an added advantage
• Working experience of at least three years in the relevant area in a reputable organization /institution.
• Computer knowledge of standard desktop applications is a requirement of standard desktop applications is a requirement .
How to apply
Please submit three copies of your application, Curriculum Vitae giving full details of qualifications , work experience , names and contacts of three referees, copies of academic documents and one passport Photographs.
Applications with attachments should be addressed to;
The University,
P. O. Box 236
Tororo OR 226 Busia or should be hand delivered at Busitema University Campus
or their Liaison Office at Lincoln Flats C4 Makerere University.
NB: Those who responded to the re-advertised positions carried in the New Vision of July 1 2013 , need not re-apply.
Employer: Busitema University
Duty Station: Tororo, Uganda
Application Deadline: 1st Oct 2013
Job Description:
Busitema University is recruiting qualified candidates to fill the vacant position of Gender Officer
Roles:
• To coordinate the University’s wide gender mainstreaming activities and provide administrative support to the gender unit.
Qualifications and Experiences:
• Masters Degree in any of the following ; Gender Studies, Sociology , Development Studies or Psychology from a recognized institution .
• A postgraduate qualifications in Project Planning and Management or its equivalent will be an added advantage
• Working experience of at least three years in the relevant area in a reputable organization /institution.
• Computer knowledge of standard desktop applications is a requirement of standard desktop applications is a requirement .
How to apply
Please submit three copies of your application, Curriculum Vitae giving full details of qualifications , work experience , names and contacts of three referees, copies of academic documents and one passport Photographs.
Applications with attachments should be addressed to;
The University,
P. O. Box 236
Tororo OR 226 Busia or should be hand delivered at Busitema University Campus
or their Liaison Office at Lincoln Flats C4 Makerere University.
NB: Those who responded to the re-advertised positions carried in the New Vision of July 1 2013 , need not re-apply.
Thursday, August 29, 2013
Business Mentor Jobs at GVEP International Uganda
Job Title: Business Mentor
Employer: GVEP International Uganda
Duty Station: Kampala, Uganda
Application Deadline: 2nd Sept 2013
Duties and Role:
• To work closely with enterprises in the energy sector to assist them in improving their business and grow .
• The enterprises require mentoring in areas such as business planning /forecasting , operations , access to markets for energy products and services, establishing internal systems and controls and financing opportunities
Qualifications:
• Minimum of a diploma in marketing or business development , economics, commerce, entrepreneurship, marketing or related business studies from a recognized institution
Experience :
• Minimum f 2 years experience in related fields, e.g. business plan preparation, financing , market linkages and supporting supply chains , business management , business development services , among others.
• Minimum 2 years of experience in product marketing , particularly in rural settings
• Ability to work on multiple tasks simultaneously with minimal supervision.
• Good communication and writing skills
• Ability to create , impart business skills and guide an enterprise to achieve the desired success .
• Possess license to use a motorbike to travel extensively for field works.
How to apply:
All interested candidates should send in their cover letters and detailed CV, names of three referees , their telephone contacts and email addresses via email only to recruitment@gvepinternational.org
The full JD can be accessed from the GVEP International website: http://www.gvepinternational.org/en/business/jobs.
Employer: GVEP International Uganda
Duty Station: Kampala, Uganda
Application Deadline: 2nd Sept 2013
Duties and Role:
• To work closely with enterprises in the energy sector to assist them in improving their business and grow .
• The enterprises require mentoring in areas such as business planning /forecasting , operations , access to markets for energy products and services, establishing internal systems and controls and financing opportunities
Qualifications:
• Minimum of a diploma in marketing or business development , economics, commerce, entrepreneurship, marketing or related business studies from a recognized institution
Experience :
• Minimum f 2 years experience in related fields, e.g. business plan preparation, financing , market linkages and supporting supply chains , business management , business development services , among others.
• Minimum 2 years of experience in product marketing , particularly in rural settings
• Ability to work on multiple tasks simultaneously with minimal supervision.
• Good communication and writing skills
• Ability to create , impart business skills and guide an enterprise to achieve the desired success .
• Possess license to use a motorbike to travel extensively for field works.
How to apply:
All interested candidates should send in their cover letters and detailed CV, names of three referees , their telephone contacts and email addresses via email only to recruitment@gvepinternational.org
The full JD can be accessed from the GVEP International website: http://www.gvepinternational.org/en/business/jobs.
Wednesday, August 21, 2013
Senior Consumer Affairs Officer Jobs at Electricity Regulatory Authority in Uganda
Job Title: Senior Consumer Affairs Officer – Advocacy and Awareness
Employer: Electricity Regulatory Authority
Duty Station: Kampala,
Application Deadline: 23rd August 2013
Job Summary:
To coordinate and implement consumer education and advocacy programs aimed at Promoting Consumer Participation, Trust and Appreciation of their rights and obligations.
Duties and Responsibilities:
• Develop a Consumer Education and Awareness Strategy in line with the ERA’s Strategic Plan.
• Analyze Consumer Complaints and draw remedial actions in liaison with Licensees Consumer Services/technical staff.
• Prepare reports on Institutional engagement with Consumers through the ERA Call Centre, Website and media.
• Develop and implement consumer awareness, advocacy and education activities in line with the agreed work plan.
• Follow up on matters of consumer concerns raised through various media and propose appropriate institutional responses.
• Build the Electricity Consumer Committees (EC capacity to meet agreed objectives.
• Design and produce information, education/communication materials on advocacy.
• Write and contribute content on consumer affairs to consumer focused publications.
• Liaise with the Communications Officer and team to develop and implement a Consumer Empowerment and Advocacy Plan.
• Carry out Consumer surveys and report on key issues affecting the Consumers in the Electricity Supply Industry.
• Any other duties as may be assigned from time to time.
Qualifications, Skills and Experience:
• The candidate should hold an Honors Degree in Business Administration, B.Com, Social Sciences OR Mass Communication.
• Post Graduate Qualification-in Mass Communication, Journalism OR Marketing.
• The applicant must have a minimum of 5 years relevant working experience in Customer Service and or Consumer related work in service oriented industry.
• Knowledge of the use particular data analysis skills will be an added advantage.
Age: Less than 35 years of age.
Personal Competencies:
• High Patience Levels, active listening skills,
• Data Analysis and report writing Skills,
• Good Spoken and Written Communication skills,
• Good Research Skills and excellent computer literacy skills.
How to Apply:
All suitably qualified candidates should send their applications with copies of Detailed Curriculum Vitae including copies of relevant certificates, Address (including daytime telephone, fax or e-mail) of the applicant and Address (including daytime telephone, fax or e-mail) of three Referees to:
The Director Financial & Administrative Services
Electricity Regulatory Authority
Plot 15 shimoni road
P. O. Box 10332,
Kampala ,Uganda
Employer: Electricity Regulatory Authority
Duty Station: Kampala,
Application Deadline: 23rd August 2013
Job Summary:
To coordinate and implement consumer education and advocacy programs aimed at Promoting Consumer Participation, Trust and Appreciation of their rights and obligations.
Duties and Responsibilities:
• Develop a Consumer Education and Awareness Strategy in line with the ERA’s Strategic Plan.
• Analyze Consumer Complaints and draw remedial actions in liaison with Licensees Consumer Services/technical staff.
• Prepare reports on Institutional engagement with Consumers through the ERA Call Centre, Website and media.
• Develop and implement consumer awareness, advocacy and education activities in line with the agreed work plan.
• Follow up on matters of consumer concerns raised through various media and propose appropriate institutional responses.
• Build the Electricity Consumer Committees (EC capacity to meet agreed objectives.
• Design and produce information, education/communication materials on advocacy.
• Write and contribute content on consumer affairs to consumer focused publications.
• Liaise with the Communications Officer and team to develop and implement a Consumer Empowerment and Advocacy Plan.
• Carry out Consumer surveys and report on key issues affecting the Consumers in the Electricity Supply Industry.
• Any other duties as may be assigned from time to time.
Qualifications, Skills and Experience:
• The candidate should hold an Honors Degree in Business Administration, B.Com, Social Sciences OR Mass Communication.
• Post Graduate Qualification-in Mass Communication, Journalism OR Marketing.
• The applicant must have a minimum of 5 years relevant working experience in Customer Service and or Consumer related work in service oriented industry.
• Knowledge of the use particular data analysis skills will be an added advantage.
Age: Less than 35 years of age.
Personal Competencies:
• High Patience Levels, active listening skills,
• Data Analysis and report writing Skills,
• Good Spoken and Written Communication skills,
• Good Research Skills and excellent computer literacy skills.
How to Apply:
All suitably qualified candidates should send their applications with copies of Detailed Curriculum Vitae including copies of relevant certificates, Address (including daytime telephone, fax or e-mail) of the applicant and Address (including daytime telephone, fax or e-mail) of three Referees to:
The Director Financial & Administrative Services
Electricity Regulatory Authority
Plot 15 shimoni road
P. O. Box 10332,
Kampala ,Uganda
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